1. Who we are Every Tail Vets is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data in compliance with the UK General Data Protection Regulation (GDPR). Everytail Vets operates under the legal entity Conversational Solutions Ltd, registered in England and Wales (Company Number: 15013398).
2. Information we collect We may collect and process the following information:
Personal Details: Name, email address, phone number (including WhatsApp), and physical address.
Pet Information: Name, species, breed, age, medical history, and treatment records.
Financial Information: Payment and billing details.
Website Usage Data: IP address, browser details, browsing activity on our site.
We collect your data through:
Direct interactions: When registering your pet, booking appointments, completing forms, or communicating with us.
Automated technologies: Cookies and analytics tools when using our website.
We use your personal data to:
Provide veterinary care and related services.
Schedule appointments and send reminders via email or WhatsApp.
Process payments and manage your account.
Send updates regarding services and policy changes.
Enhance our services and website functionality.
We process your information based on:
Contractual Necessity: To deliver veterinary care and fulfill service agreements.
Legal Obligations: To comply with regulatory and legal requirements.
Legitimate Interests: For administrative purposes and to improve our services.
Consent: Explicit consent where applicable.
Your personal information may be shared with:
Third-party providers: Diagnostic labs, referral veterinary specialists, and payment processors necessary for our operations.
Regulatory Authorities: When legally required.
Insurance Companies: For processing insurance claims on your behalf.
We ensure all third parties maintain confidentiality and comply with GDPR regulations.
3. Data security and retention We implement strict security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We retain your personal data for as long as necessary to provide our services and comply with legal, accounting, or regulatory requirements. Typically, records are retained for seven years following the last client interaction.
Under GDPR, you have rights to:
Access your personal data.
Correct inaccuracies in your data.
Erase your data (subject to certain conditions).
Restrict or object to processing of your data.
Request data portability to transfer your data elsewhere.
To exercise these rights, contact us via the details below.
4. Contact information For privacy-related questions or requests, please contact:
You have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's data protection regulator, if dissatisfied with how we handle your data.
5. Delete your data To request the deletion of your personal information, please contact:
Include in your email your name, your pet’s name, and the contact details you used when registering with our clinic. We will verify your identity and process your request in line with GDPR requirements. In some cases, we may need to retain certain records to comply with legal or regulatory obligations.